This program addresses the figure of the Functional Technical Analyst and the role they play in the implementation of business solutions and applications in any organization.
Dynamics 365 applications aimed at CRM allow not only to manage the relationship with customers, but also its logical evolution towards the management of all relationships derived from business processes .
The specialist will obtain the necessary skills to understand the functional requirements of a project and the technical knowledge to transform them into reality.
The most efficient project methodologies currently applied in the market will be presented.
The customization possibilities and adaptability of the software will be considered, which will allow the specialist to solve various problems, and provide added value as a Specialist on the Dynamics 365 platform .
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REGISTRATION REQUIREMENTS
People with experience in customer service, sales or field service processes.
Users of systems intended for customer relationship management (CRM).
Professionals or students of programming or systems analysts.
P ersons with non-formal training in development tools or programming languages.
Technical profiles oriented to business processes.
The program is aimed at people who meet any of the following characteristics:
